Shipping & Returns

Online Shopping

Can I call to purchase my merchandise?
Yes, if you wish to purchase items with your credit card via phone, please call 715-234-1733.

What should I do if I have difficulty placing my order online?
If you experience any difficulty placing your order online, please call 715-234-1733.

Do I have to login to buy an item?
Yes. You can begin the purchase process without logging in. However, when it’s time to pay for your merchandise you’ll have to log in with your User Name and Password. You’ll be prompted to choose whether you’re a returning customer or a new customer. If you’re a new customer, you’ll be able to receive a User Name and Password during the checkout process.

Does it cost anything to sign-up?
No. During the sign-up process you’ll provide information needed to establish an account. This will include your name, address, city, state, and zip code.

How will I know if I placed my order successfully?
Once you have submitted your order, an order summary page will display with your order details. You may want to print this for your records.

Can I change or cancel my order after I have submitted it?
Once your order is submitted, we cannot guarantee that it can be canceled or changed. If you realize you made a mistake, or simply changed your mind about your order, please call 715-234-1733 as soon as possible and we will make every effort to accommodate your request.

What is your policy on pricing errors or discrepancies?
In the event that information is entered or calculated incorrectly, we reserve the right to correct pricing errors that may occur, both in products and shipping charges. We will always contact you to confirm these changes before completing the order.

Payment

When will I be billed for my order?
We will bill your credit card when your order is shipped.

What forms of payment you accept?
We currently accept Mastercard and VISA.

Will I be charged sales tax?
By law, we are required to collect the appropriate state and local sales taxes based on the destination of the shipment. Some states also require that we charge sales tax on shipping and/or handling charges. These taxes will be calculated during checkout and displayed before submitting your order.

Shipping

How does Norske Nook calculate delivery charges?
Delivery charges will be determined based on the weight and destination of the item.

How will my order be shipped?
Your order will be shipped via UPS

How long will it take to receive my order?
Food items will ship next day delivery. Other items will ship within 5-7 business days.

When will the merchandise be shipped?
Orders will ship within 2 days of order.

Returns & Exchanges

What is Norske Nook’s return policy?
If you’re not satisfied with your purchase, Norske Nook will accept returns and exchanges within thirty (30) days from the date of purchase, in its original condition. Shipping and handling charges are non-refundable. Merchandise refunds will be made in the form of a check sent from the Norske Nook business office.

How do I make a return?
We offer a satisfaction guarantee. If a customer is unhappy with the product we’ll replace their product or offer a refund. Purchases made from Norske Nook online store can be returned by mail to the following location: 13807 7th Street, Osseo, WI 5470. You will be responsible for shipping charges.

When will I be credited for my return?
We credit your account as soon as we process your return. To check the status of your return, please call 715-234-1733.